3 Reasons to Adopt a Customer-Centric Approach to Achieve the Triple Aim

If your health care organization is like most, plans to generate the Triple Aim focus on improvements to create more revenue, better outcomes, and higher patient satisfaction. While process enhancement worked in the fee-for-service era, in the new world of value-based care, it is the patient that designs this process — not the hospital. By adopting a customer-centric approach, all people and aspects involved in providing care can benefit to achieve the Triple Aim.

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